Information Technology

The Office of Information Technology supports the mission of the City Colleges of Chicago by working in partnership to create sustainable technology solutions and services that support institutional requirements and enhance and empower students, faculty, and staff to work collaboratively in the interest of student success. To support this work, we provide timely, secure, and reliable access to information, communication systems, and online services in a safe, controlled core infrastructure environment.        

COVID-19 pandemic work update (as of 4/6/2022)  

Harold Washington College staff has fully returned to campus, following the return to campus protocols laid out by the district. Our ​office is fully open for remote and on-site support. Problems will continue to be initially triaged remotely, and then may be supported in-person. 

To request support, please submit a ticket, join a live chat, send an email to hwc_helpdesk@ccc.edu​, or call our support number at 312-553-2600. 

Tickets will be handled by severity and the order in which they are received. Visit our virtual support services or Bightspace resources for more information and resources or https://www.ccc.edu/coronavirus for the latest updates and guidance.​         

I WANT TO...               

• Find my username or reset my password          
• Request a loaner laptop         
• Return a loaner laptop and/or hotspot      
• Find information about classroom technology or request classroom support 
• Find information about computer labs       
• Contact the IT helpdesk    
• Start a new project    

FORMS                  

• IT Setup Request for New Hire (to be filled out by hiring managers only)

PUBLICATIONS                  

• Responsible Computer Use Policy
• Computer Administrator Rights for Faculty and Staff