About OIT

• OIT Overview
• Policies
• Mission
• District Directors
• College IT Deans
• Manager End User Services
• College Webmasters
• OIT Forms
• Ask The CIO

Customer Service

• How to Get Help
• Supported Software
• Desktop Standards
• Courses Offered
• Sample Training Survey

Web Services

• Web Standards Handbook
• Accessibility
• Webmasters
• OIT Applications

Projects

• Mission of Project Department
• Overview of Project Department
• Project Request Form

Application Support

• Voicemail FAQ
• SA Support Site
• GroupWise Support
• Blackboard Suppport
• OIT Apps

For Students

• Student Technologies

For Faculty

• Faculty Technologies

How to Get Help

Any issues, questions, or report requests related to PeopleSoft SA system should be filtered through your Manager of End User Services (MEUS) at your college.  Any issues, questions, or reports requests related to the HR or Finance system will continue to be filtered through the OIT Help Desk. Our knowledgeable and friendly help desk staff are ready to support you.

Your first point of contact should be your MEUS at the college for any issues, questions, or requests related to the PeopleSoft Student Administration system.  If necessary, you may still email cohelpdesk@ccc.edu. Call x. 2600 Fax x. 2975.

Other requests to be filtered through your Manager of End User Services (MEUS) include:

• Application Issues: Can’t access PSSA
• Functionality Issues: PSSA
  
• Recommendations for additions or changes to applications or systems
  
• Training needs

Other requests to be filtered through cohelpdesk@ccc.edu (or by fax at 2975) include:

• Report requests from SPAS or PeopleSoft
• Application Issues: Can’t access PSSA, PSHR, PSFin
• Functionality Issues: (PSSA, PSHR, PSFin)
• Recommendations for additions or changes to applications or systems
• Training needs

For issues with your:

• Desktop PC
• Laptop
• Printer
• Phone or Voicemail
• Novell, Email, or GroupWise Accounts
• Internet or Network question
• Software
• College’s websites

Call your Local Help Desk! (see contact information below)

College	Help Desk Phone	Fax	Email
Daley:	773.838.7521	773.838.7524	dahelpdesk@ccc.edu
H. Washington:	312.553.3030	312.553.5656	hwc_helpdesk@ccc.edu
Kennedy-King:	773.602.5000	773.850.4509	kkhelpdesk@ccc.edu
Malcolm X:	773.850.7153		mxc_itg@ccc.edu
Olive-Harvey:	773.291.6448	773.291.6578	ohhelpdesk@ccc.edu
Truman:	773.907.4357		trhelpdesk@ccc.edu
Wright:	773.481.8775	773.481.8753	wrightit@ccc.edu
District Office:	312.553.2600	312.553.2975	cohelpdesk@ccc.edu

Why the Change?

The Office of Information Technology (OIT) is restructuring and making new changes to better serve you and ultimately our students.

Centralizing service requests is critical to providing high-quality, efficient service. This change will enable our managers and developers to accurately prioritize requests and ensure the resources are available to resolve requests.

This change will assist us in the following:

1. Eliminate duplicate requests.
2. Help you better by understanding end-user needs and improve user satisfaction.
3. Help you by providing faster service.
4. Ensure that staffing resources are available to meet requests.

Questions?

If you have any questions or concerns regarding this protocol, please contact:

• Corie Jimenez at x2907