Overview of Project Department

1. Idea - The end user has an idea for a PeopleSoft System Enhancement.
2. Submit - The end user then fills out a System Enhancement Request Form online.
3. Review - This request will be reviewed by the Projects group in OIT and the Managers of End-user Services (MEUS).
4. Feedback - If this request is deemed to be a valid Project Request, the MEUS will work with the requestor and other SME resources to gather information and initiate the formal Project Request process. The MEUS will submit the Project Request into eProject. All associated support documents, including but not limited to a project scope document will be attached to this Project Request.

The college Managers of End-user Services may initiate a Project Request directly into eProject. The MEUS will work with the SME resources to gather information and initiate this formal Project Request process. All associated support documents, including but not limited to a project scope document will be attached to this Project Request.

A Heat Ticket entered by an end-user or the Help desk may be turned into a Project Request if this request appears to not be a Production Support issue. The Heat ticket will be assigned to the appropriate MEUS and a Project Request form maybe generated.

As the OIT SME is assigned a Heat Ticket and begins to evaluate the reported issue, it may become apparent that this is not a Production Support issue but a Project that must be evaluated for further processing, the SME will fill out the Project Request form and potentially gather additional information from the end user department. The end user department becomes the Requestor. The Business Process Owner, Sponsor and XYZ is filled end along with a Project Request description is then submitted to the Project Request process.

All submitted Project Requests will be evaluated for validity and prioritized if approved for Project work. Completing the Project Request form - The Business Process Owner, Stakeholder and Requestor is filled in along with a Project Request description and initial project start and end dates (these will be defined in detail if this becomes a project).