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Workforce Academy

Hilary Hodge

Executive Director

The Workforce Academy 

​The Workforce Academy aspires to be the premier workforce training institution in Chicago. Through the power of targeted, specialized training, we aim to enhance employees’ knowledge, skills and access to life-long learning by providing a broad range of quality, affordable courses, programs, and services that prepare employees for success in a technologically advanced and increasingly interdependent global society. We work to reduce unemployment, enhance the communities we serve, and catalyze positive socio-economic change.  We offer:         

      customized, affordable, high-quality training to businesses, NGOs and non-profits across a variety of industries           

      trainers who are experts in their subject matter           

      on-site instruction at client locations or at any of our 13 City Colleges locations across Chicago          

      access to training grants from city, state and federal workforce development agencies to help companies subsidize the cost of training         

We customize our materials to meet the unique needs of our clients and offer over 100 trainings and workshops in a variety of topics including:      

Communication Strategies      

Customer Service       

o   Call Center Training      

o   Critical Elements of Customer Service       


o   Accounting Skills for New Supervisors      

o   Budgets and Managing Money      

Food Service Sanitation      

Human Resources       

o   Bullying in the Workplace      

o   Conflict Resolution      

o   Creating a Top-Notch Talent Program      

o   Celebrating Diversity       

o   Conducting Effective Performance Reviews      

o   Onboarding Essentials for Success      

o   Workplace Harassment       

IT and Computer Skills      

o   CCNA / CCENT      

o   CompTIA A+      

o   Microsoft Office Suite 2010; 2013 (Access, Excel, InfoPath, OneNote, Outlook, PowerPoint, Publisher, SharePoint, Visio, Word)      

o   Windows 2007, 20008      

Languages including ESL and Spanish for the Workplace       

Management and Leadership      

o   ABCs of Supervising      

o   Building Better Teams      

o   Business Process Management      

o   Change Management      

o   Coaching and Mentoring      

o   Giving Effective Feedback      

o   Leadership Skills: Communication, Coaching and Conflict      

o   Strategic Planning      

o   Succession Planning      

o   Team Building      

Marketing and Sales      

o   Building a Brand on Social Media      

o   Dynamite Sales Presentations       

o   Networking for Success      

o   Prospecting for Leads      

Professional Skills      

o   Business Writing that Works      

o   Project Management      

o   Writing Reports and Proposals      

Vocational Skills: Healthcare      

o   Customer Service for Healthcare      

o   CPR / AED      

o   Medical Terminology      

o   Spanish for Healthcare      

o   Spanish for Interpreters      

Vocational Skills: Manufacturing       

o   Lean Manufacturing      

o   Lean Process Improvement      

o   Lockout / Tagout      

o   OSHA 10 / OSHA 30 / OSHA Forklift      

o   Safety in the Workplace      

o   Shop Math    


Faculty & Staff

​Meredith Sparks Ament
Associate Vice Chancellor, Workforce Development   

Hilary Hodge   
Executive Director                                                                            
Ileen Kelly                                                                  
Director of Business Development                                                                            
Jerome Gay                                                                             
Assistant Business Manager                           

Vera Rowan                     
Training Operations Manager        

Lucette Gatica    
College Secretary I   

Maritza Hidalgo    
College Clerical Assistant II   

Pamella Andersen   
Workforce Training Specialist   

Yolonda Anthony                                                                                    
College Administrative Assistant I

Contact Information

(312) 553 - 3242
(312) 553 - 2827
226 W. Jackson Blvd.
Chicago, IL 60606
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Monday-Friday: 9 am-5 pm


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