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Workforce Academy

Richard Vescio

Executive Director



The Workforce Academy 

​The Workforce Academy aspires to be the premier workforce training institution in Chicago. Through the power of targeted, specialized training, we aim to enhance employees’ knowledge, skills and access to life-long learning by providing a broad range of quality, affordable courses, programs, and services that prepare employees for success in a technologically advanced and increasingly interdependent global society. We work to reduce unemployment, enhance the communities we serve, and catalyze positive socio-economic change.  We offer:          


      customized, affordable, high-quality training to businesses, NGOs and non-profits across a variety of industries            

      trainers who are experts in their subject matter            

      on-site instruction at client locations or at any of our 13 City Colleges locations across Chicago           

      access to training grants from city, state and federal workforce development agencies to help companies subsidize the cost of training          


We customize our materials to meet the unique needs of our clients and offer over 100 trainings and workshops in a variety of topics including:       


Communication Strategies       

Customer Service        

o   Call Center Training       

o   Critical Elements of Customer Service        


o   Accounting Skills for New Supervisors       

o   Budgets and Managing Money       

Food Service Sanitation       

Human Resources        

o   Bullying in the Workplace       

o   Conflict Resolution       

o   Creating a Top-Notch Talent Program       

o   Celebrating Diversity        

o   Conducting Effective Performance Reviews       

o   Onboarding Essentials for Success       

o   Workplace Harassment        

IT and Computer Skills       

o   CCNA / CCENT       

o   CompTIA A+      

o   Microsoft Office Suite 2010; 2013 (Access, Excel, InfoPath, OneNote, Outlook, PowerPoint, Publisher, SharePoint, Visio, Word)       

o   Windows 2007, 20008       

Languages including ESL and Spanish for the Workplace        

Management and Leadership       

o   ABCs of Supervising       

o   Building Better Teams       

o   Business Process Management       

o   Change Management       

o   Coaching and Mentoring       

o   Giving Effective Feedback       

o   Leadership Skills: Communication, Coaching and Conflict       

o   Strategic Planning       

o   Succession Planning       

o   Team Building       

Marketing and Sales       

o   Building a Brand on Social Media       

o   Dynamite Sales Presentations        

o   Networking for Success       

o   Prospecting for Leads       

Professional Skills       

o   Business Writing that Works       

o   Project Management       

o   Writing Reports and Proposals       

Vocational Skills: Healthcare       

o   Customer Service for Healthcare       

o   CPR / AED       

o   Medical Terminology       

o   Spanish for Healthcare       

o   Spanish for Interpreters       

Vocational Skills: Manufacturing        

o   Lean Manufacturing       

o   Lean Process Improvement       

o   Lockout / Tagout      

o   OSHA 10 / OSHA 30 / OSHA Forklift       

o   Safety in the Workplace       

o   Shop Math     


Faculty & Staff

​Meredith Sparks Ament
Associate Vice Chancellor, Workforce Development    

Richard Vescio  
Executive Director                                                                             
Ileen Kelly                                                                  
Director of Business Development                                                                             
Jerome Gay                                                                              
Assistant Business Manager                            

Vera Rowan                      
Training Operations Manager         

Lucette Gatica    
College Secretary I    

Maritza Hidalgo     
College Clerical Assistant II    

Pamella Andersen   
Workforce Training Specialist    

Yolonda Anthony                                                                                    
College Administrative Assistant I

Contact Information

(312) 553 - 3242
(312) 553 - 2827
226 W. Jackson Blvd.
Chicago, IL 60606
Get Directions


Monday-Friday: 9 am-5 pm


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