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Account and Password Support

Forgot your password? No problem. Follow these simple steps:         
  1. Go to https://passwordreset.ccc.edu or Click here to reset your password
  2. Enter in your username followed by @student.ccc.edu if you are a student, or enter your username followed by @ccc.edu if you are a faculty or staff member       
  3. Click Next         
  4. Choose an option to confirm your identity
    • You can choose to have a unique code sent to your personal email address
    • You can choose to have a unique code sent to your personal mobile phone via text message         
    • You can answer security questions if you had previously registered your password (instructions how to do this after you've recovered your password is below)
  5. Enter in the code you received​ via email or text message and click "Next"
  6. Enter in your new password using at least 8 characters, a capitalized number, and either a number or special character (password requirements are listed on the top of the page in this step for reference)
  7. Confirm your new password by retyping it
  8. Remember your new password and do not give your password to anyone
Forgot or do not know your username? No problem. Follow these simple steps: 
  1. Click here to begin accessing your username
  2. Enter in your CCC ID number and birthdate and click "Next"   

Need to Register your Password and Create Challenge Questions? Follow these simple steps:

  1. Click here​ to begin registering your password or creating challenge questions in case you forget your password.

​If you are still having problems accessing your username or changing your password submit online help request (link above) or call 312-553-2600.