We will be working to improve the website to create a customer service centric site that provides self-help capabilities, multiple methods of locating information and interacting with the Office of Information Technology (OIT) here at Malcolm X.
OIT provides information technology services and resources that support and enhance Malcolm X College’s teaching, learning, research, and administrative activities. OIT’s primary goal is to provide technology services that enable our students, faculty, and staff to be successful at Malcolm X. OIT staff strive to provide excellent customer service, respond to the changing needs of the college community, and make it easy and convenient for everyone to use technology at Malcolm X.
It is OIT’s vision that information technology at Malcolm X become a nationally recognized model among two-year public institutions by:
- Creating and supporting a transparent and seamless environment for academic learning, creative endeavors, and appropriate research.
- Enabling student success, facilitating faculty activities and supporting efficient and effective administration of the college.
- Utilizing technology to foster collaboration among its diverse community of students, faculty, and staff.
- Promoting and supporting continuous technology innovation.
Measuring the success of information technology accomplishments by its relevance to the college’s mission.
In summary, it is very important to us in OIT that all of our customers are completely satisfied with their service experience. OIT believes that the future at Malcolm X depends on our ability to retain our customers (students, faculty and staff) by providing exceptional experiences.
Self Service Support?
IT Staff Support:
- (312) 850-7153 (MXC)
- (312) 553-2600 (CCC)
- MXCHelpDesk@ccc.edu (email)
- Submit an Online Helpdesk Request
New IT customer service system
a new customer support system for CCC students and employees, launches today. The new system allows the
Office of Information Technology to more quickly address support tickets and
provide user-friendly email communications on the status of each ticket.
What is changing?
- Starting today,
July 25, all users have access to a self-service
portal at www.ccc.edu/Help.
The portal contains a knowledge base of
frequently asked questions and allows you to
create a help desk ticket if you can’t find the answers you need.
- You can still
contact your local IT department by email or phone. Communications from the new
CCC Help system will come from firstname.lastname@example.org.
- The former self-service
help page at ccc.onbmc.com will no longer be available.
If you have any questions about the new process, please contact
the IT Helpdesk at email@example.com.
Office of Information Technology