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Information Technology (IT)

Lonnie Washington

Interim IT Director
 

We will be working to improve the website to create a customer service centric site that provides self-help capabilities, multiple methods of locating information and interacting with the Office of Information Technology (OIT) here at Malcolm X.

OIT provides information technology services and resources that support and enhance Malcolm X College’s teaching, learning, research, and administrative activities.  OIT’s primary goal is to provide technology services that enable our students, faculty, and staff to be successful at Malcolm X. OIT staff strive to provide excellent customer service, respond to the changing needs of the college community, and make it easy and convenient for everyone to use technology at Malcolm X.

It is OIT’s vision that information technology at Malcolm X become a nationally recognized model among two-year public institutions by: 

  • Creating and supporting a transparent and seamless environment for academic learning, creative endeavors, and appropriate research.
  • Enabling student success, facilitating faculty activities and supporting efficient and effective administration of the college.
  • Utilizing technology to foster collaboration among its diverse community of students, faculty, and staff.
  • Promoting and supporting continuous technology innovation.
  • Measuring the success of information technology accomplishments by its relevance to the college’s mission.                                  
                                       
    In summary, it is very important to us in OIT that all of our customers are completely satisfied with their service experience. OIT believes that the future at Malcolm X depends on our ability to retain our customers (students, faculty and staff) by providing exceptional experiences.                                  
                                       
                                    
    IT Director                                  
                                       

    Self Service Support?

  • Faculty / Staff Support

    Student Support

    faculty Students


    IT Staff Support:   

  • (312) 850-7153 (MXC)
  • (312) 553-2600 (CCC)
  • MXCHelpDesk@ccc.edu (email)
  • Submit an Online Helpdesk Request​

IT News

New IT customer service system 

CCC Help, a new customer support system for CCC students and employees, launches today. The new system allows the Office of Information Technology to more quickly address support tickets and provide user-friendly email communications on the stat​us of each ticket.  

What is changing?

  • Starting today, July 25, all users have access to a self-service portal at www.ccc.edu/Help. The portal contains a knowledge base of frequently asked questions and allows you to create a help desk ticket if you can’t find the answers you need.
  • You can still contact your local IT department by email or phone. Communications from the new CCC Help system will come from ccchelp@ccc.edu.
  • The former self-service help page at ccc.onbmc.com will no longer be available. 

If you have any questions about the new process, please contact the IT Helpdesk at  cohelpdesk@ccc.edu.  

Thank you,
Office of Information Technology

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Programs

 

Faculty & Staff

IT Staff - Main Campus      
Lonnie Washington
Interim IT Director
(312) 850-7154 lewashington@ccc.edu 0209B
 
Brittany Thornton
Manager  IT Services
(312) 850-3553 bthornton6@ccc.edu 0209‐005
 
Arthur Malsen
IT Coordinator 
(312) 850-4568 amalsen@ccc.edu 0209‐004
 
Cleveland Thompson
IT Systems Administrator

(312) 850-7888 cthompson@ccc.edu 0209-003
 
John Garcia
PT Service Associate
(312) 850-4561 jgarcia929@ccc.edu 0209‐006
 
Deiron Johnson
PT Service Associate
(312) 850-4518​ djohnson719@ccc.edu 0209‐007
 
Technology Integration
Dashaun Hits
Technology Integration Specialist
312) 850-7471 dhits1@ccc.edu 3404‐002
 
Simulation Technology
Hung (Kevin) Truong
Simulation Technology Manager
312) 850-7895 dhits1@ccc.edu 2401A
       
IT Lab Staff      
Adebunmi Adeboje
Lab Manager
(312) 850-7242 aadeboje1@ccc.edu 0209-000
       
Web Staff      
Alonzo Rhoden
Web Manager
(312) 850-4550 arhoden@ccc.edu 0209-003
       
AV Staff      

Sydney Adams
Media Specialist

(312) 850-3526 sadams3@ccc.edu 0209-008​
 
Alex Ajishegiri
Media Specialist
(312)850-7877 aajishegiri@ccc.edu ​3404‐001
       
IT Staff - WSLC Campus      
Ernest Brown
PT Service Associate​
(312) 850-4592 ebrown76@ccc.​edu 0209‐001
       

Related Services

Contact Information

Phone: 
(312) 850-7153
Fax: 
(312) 850-4509
1900 W. Jackson Blvd.
Room 0209
Chicago, IL 60612
Get Directions

Hours

Monday-Thursday 7:30 AM - 7:30 PM
Friday 7:30 AM - 5 PM
Saturday 9 AM - 2 PM

Publications

Related Services

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