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Receptionist and Information Clerk

Minimum Education Required for this Career

Basic Certificate
Advanced Certificate
Associate's Degree
4+ year Degree
Basic Certificate
$20,520

City Colleges Program Options

Management/Marketing

Nature of the Work

Receptionists and information clerks typically:

  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Schedule appointments and maintain and update appointment calendars.
  • Hear and resolve complaints from customers or the public.
  • File and maintain records.
  • Receive payment and record receipts for services.
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • Analyze data to determine answers to questions from customers or members of the public.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

Click here to learn more about 43-4171 Receptionists and Information Clerks.

Training, Other Qualifications, and Advancement

Future Trends

Career Pathways

Success at City Colleges

Career Disclaimer

Wage estimates are based on Occupational Employment Statistics and the American Community Survey. Wage estimates are also affected by county-level Economic Modeling Specialists Intl. (EMSI) earnings by industry. The Nature of the Work description is from O*Net Online, sponsored by the U.S. Department of Labor.