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Lodging Manager

Lodging managers typically do the following:
  • Inspect guest rooms, public areas, and grounds for cleanliness and appearance
  • Greet and register guests
  • Ensure that standards for guest service, décor, housekeeping, and food quality are met
  • Answer questions from guests about hotel policies and services
  • Keep track of how much money the hotel or lodging facility is making
  • Interview, hire, train, and sometimes fire staff members
  • Monitor staff performance to ensure that guests are happy and the hotel is well run
  • Coordinate front-office activities of hotels or motels and resolve problems
  • Set room rates and budgets, approve expenditures, and allocate funds to various departments

Minimum Education Required for this Career

Basic Certificate
Advanced Certificate
Associate's Degree
4+ year Degree
Associate's Degree

City Colleges Program Options


Hospitality Front Office

Nature of the Work

General managers oversee all lodging operations at a property. At larger hotels with several departments and multiple layers of management, the general manager and several assistant managers coordinate the activities of separate departments. These departments may include housekeeping, personnel, office administration, marketing and sales, purchasing, security, maintenance, recreational facilities, and other activities.

Training, Other Qualifications, and Advancement

​Many applicants may qualify with a high school diploma and long-term experience working in a hotel. However, most large, full-service hotels require applicants to have a bachelor’s degree. Hotels that provide fewer services generally accept applicants who have an associate’s degree or certificate in hotel management or operations. 

Future Trends

Employment of lodging managers is expected to grow 8 percent from 2010 to 2020, slower than the average for all occupations.​ Those seeking jobs at hotels with the highest level of guest services are expected to face strong competition as these jobs are highly sought after by people trained in hospitality management or administration. Job opportunities at smaller hotels should be better. Those with a college degree in hotel or hospitality management are expected to have the best job opportunities, particularly at upscale and luxury hotels.

Career Pathways

Success at City Colleges