Navigate Up
Sign In
district,https://zapier.com/engine/rss/1124838/EverbridgeNotification2/;washington,http://rss.blackboardconnect.com/167340/cccalerthw/feed.xml;truman,http://rss.blackboardconnect.com/167340/cccalerttr/feed.xml;daley,http://rss.blackboardconnect.com/167340/cccalertda/feed.xml;olive-harvey,http://rss.blackboardconnect.com/167340/cccalertoh/feed.xml;kennedy,http://rss.blackboardconnect.com/167340/cccalertkk/feed.xml;wright,http://rss.blackboardconnect.com/167340/cccalertwr/feed.xml;malcolm-x,http://rss.blackboardconnect.com/167340/cccalertmx/feed.xml
No

First-Line Supervisor of Office and Administrative Support Workers

Minimum Education Required for this Career

Basic Certificate
Advanced Certificate
Associate's Degree
4+ year Degree
Associate's Degree
$33,282

City Colleges Program Options

Nature of the Work

First-line supervisors of office and administrative support workers typically:
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
  • Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
  • Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
  • Recruit, interview, and select employees.
  • Interpret and communicate work procedures and company policies to staff.

Click here to learn more about 43-1011 First-Line Supervisor of Office and Administrative Support Workers.

Training, Other Qualifications, and Advancement

Future Trends

Career Pathways

Success at City Colleges

Career Disclaimer

Wage estimates are based on Occupational Employment Statistics and the American Community Survey. Wage estimates are also affected by county-level Economic Modeling Specialists Intl. (EMSI) earnings by industry. The Nature of the Work description is from O*Net Online, sponsored by the U.S. Department of Labor.