Navigate Up
Sign In
district,https://zapier.com/engine/rss/1124838/EverbridgeNotification2/;washington,http://rss.blackboardconnect.com/167340/cccalerthw/feed.xml;truman,http://rss.blackboardconnect.com/167340/cccalerttr/feed.xml;daley,http://rss.blackboardconnect.com/167340/cccalertda/feed.xml;olive-harvey,http://rss.blackboardconnect.com/167340/cccalertoh/feed.xml;kennedy,http://rss.blackboardconnect.com/167340/cccalertkk/feed.xml;wright,http://rss.blackboardconnect.com/167340/cccalertwr/feed.xml;malcolm-x,http://rss.blackboardconnect.com/167340/cccalertmx/feed.xml
No

Computer User Support Specialist

Minimum Education Required for this Career

Basic Certificate
Advanced Certificate
Associate's Degree
4+ year Degree
Associate's Degree
$28,846

City Colleges Program Options

Nature of the Work

​Computer user support specialists typically:
  • Oversee the daily performance of computer systems.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.

Click here to learn more about 15-1151 Computer User Support Specialists.

Training, Other Qualifications, and Advancement

Future Trends

Career Pathways

Success at City Colleges

Career Disclaimer

Wage estimates are based on Occupational Employment Statistics and the American Community Survey. Wage estimates are also affected by county-level Economic Modeling Specialists Intl. (EMSI) earnings by industry. The Nature of the Work description is from O*Net Online, sponsored by the U.S. Department of Labor.